1. When will my order be delivered?
We usually get your order to you within 5-7 working days. If in an unlikely event, it will take longer, we will inform you of the same.
2. Are there any additional shipping charges?
No, prepaid orders are free. Cash on delivery charges are Rs 49 per order.
3. How to return items?
Send us an email: firstname.lastname@example.org
Please make sure you have the following information on the email
- Order Number / Registered E-Mail Id
- Product Name
- Reason for returns
- Pick-Up Address
- Bank Account Details (if you want the refund in your bank account instead of your Aizen account)
Once you receive a reply from Aizen, please re-pack the items to be returned with all original packaging & tags that they were shipped with.
4. What is your returns policy?
We would like you to have complete peace of mind when buying products from shopaizen.com.
You can return all items within 14 days of receipt for a full refund of the item purchased. Returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place.
Once we receive an item, we need 7 days to conduct a quality check. Post a quality check, the refund amount will be credited back to your shopaizen account as a voucher or credit points within 48 hours unless you requested a bank refund. A bank refund usually takes about 4 weeks.